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How we protect your account and data on bitsler

We operate bitsler with clear rules about who can open an account, how we handle your information, and what happens when you request changes to your data.

Account eligibility rulesData and privacy handlingWithdrawal verification steps

Explore the Lobby Read FAQ

Account terms and what we require from you

bitsler Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account on bitsler, you agree to provide accurate identity information and confirm you meet local eligibility requirements where local law permits. We verify withdrawals using the payment method tied to your account — deposits via DANA, OVO, GoPay and QRIS must match

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the withdrawal destination for security. Account access in Jakarta, Surabaya and other supported regions follows the same verification flow: confirm your identity, link a valid payment method, then move funds in and out. We retain your account data for the duration of your membership and up
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to seven years after closure for regulatory compliance. If you request deletion or changes to your personal data, we respond within 30 days through your account settings or support email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HOW TO REACH US

Contact us about your account or data

Team online

Live chat support

Open a conversation inside your account lobby between 08:00 and 23:00 Indonesia Standard Time, seven days a week. Our team handles account, legal and data requests.

Email support

Send account or legal questions to [email protected]. We aim to reply within 24 hours. Include your account number for faster processing.

Account settings

Update your contact details, review your login history, or request a data export directly from your account dashboard under Security and Privacy.

DATA AND SECURITY

How we keep your information safe

Password and login protection

Your password is encrypted end-to-end. We log every login attempt on your account so you can spot unauthorised access instantly. Enable two-factor authentication in Security settings for extra protection.

Payment data handling

DANA, OVO, GoPay and QRIS transactions are tokenised — we never store your full card or bank details. Each deposit and withdrawal is logged and matched to your verified identity.

Cookie and tracking policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby. No cookies track you across other websites. Reject non-essential cookies anytime in your browser.

Data retention and deletion

Account data stays with us for seven years after you close your account for tax and regulatory purposes. Request earlier deletion by emailing support; we assess each case within 30 days.

Third-party sharing limits

We share your account data only with payment processors (DANA, OVO, GoPay, QRIS issuers) for transaction verification, and with compliance partners if required by law. No marketing or advertising third parties.

How to export or change your data

Open your account, go to Privacy Settings, and select Download My Data to get a full copy of your personal information. Request changes to your name, email or contact details there or via support email.

What you need to know about your account and data

Account eligibility depends on local law. You must confirm you meet all local requirements, are of legal age in your jurisdiction, and provide accurate identity information. We verify every account before your first withdrawal using your linked payment method.

Submit a deletion request through your account Privacy Settings or email [email protected]. We respond within 30 days. Some data may be retained for tax or regulatory compliance even after deletion. We'll explain retention reasons in our response.

Verification protects your account and complies with anti-fraud standards. Deposits via DANA, OVO, GoPay or QRIS must withdraw to the same account to confirm ownership. This prevents unauthorised access to your funds.

We retain your account, transaction and identity data for seven years after closure for regulatory and tax purposes. This is standard practice across payment-regulated platforms. You can request earlier deletion; we assess each request individually.

Yes. Go to your account Security section to view your full login history, including device type, location and timestamp. If you spot an unfamiliar login, change your password immediately and contact support.

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks) for transaction processing and with compliance partners if required by law. We never sell or share your data for marketing purposes.

Two-factor authentication adds a second verification step when you log in — typically a code sent to your email or phone. Enable it in your account Security settings to block unauthorised logins even if someone has your password.

How we protect your account and data on bitsler

Contact us about your account or data

Live chat support

Email support

Account settings

How we keep your information safe

Password and login protection

Payment data handling

Cookie and tracking policy

Data retention and deletion

Third-party sharing limits

How to export or change your data

What you need to know about your account and data

01 Who can open an account on bitsler?

02 What happens if I request my data to be deleted?

03 Why do my withdrawal methods have to match my deposit methods?

04 How long does bitsler keep my account data after I close my account?

05 Can I see which devices have accessed my account?

06 Do you share my personal data with third parties?

07 What is two-factor authentication and why should I use it?

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