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How We Keep Your Information Safe

When you open an account at bitsler, your personal and payment data stays encrypted and protected on our servers.

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bitsler How We Keep Your Information Safe
REACH OUR TEAM

How to Contact Us About Your Privacy

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Live Chat Support

Open the chat window inside your bitsler account at any time. Our support team responds within minutes during operating hours to answer questions about what data we hold and how to request access or deletion.

Email Privacy Request

Send a privacy inquiry to our data team and reference your account username. We confirm receipt within one business day and provide a detailed response on data handling, retention, or correction requests within seven business days.

Account Settings

View and update your personal information directly in the account settings menu under 'Profile'. You can correct your email, verify your phone, and see a full history of your DANA, OVO, GoPay and QRIS transactions.

SECURITY DETAILS

How We Handle Your Data Every Day

Account Security

Your login credentials are hashed, not stored in plain text. Two-factor authentication is available in account settings. We monitor for unusual login patterns and alert you immediately if someone tries to access your account from a new device or location.

Payment Data Protection

When you deposit via DANA, OVO, GoPay or QRIS, the transaction is encrypted end-to-end. We never store your bank credentials or full payment details; only transaction confirmations and withdrawal addresses are kept on record for audit and dispute resolution.

Cookie and Tracking

We use cookies to keep you logged in and to remember your preferences. You can disable non-essential cookies in your browser; essential cookies are required for account access and payment security. We do not sell cookie data to advertisers.

Data Retention Period

Active account data is retained for the duration of your membership. After account closure, depends on local law regarding how long we retain transaction records for compliance and dispute handling—typically 3 to 7 years.

Third-Party Access

We share your data only with payment processors for DANA, OVO, GoPay and QRIS transactions, and with our hosting provider for server security. We never share or sell your information to marketers, data brokers, or advertisers under any circumstance.

Policy Updates

If we change this privacy policy, we email you at least 30 days in advance. Continued use of your account after the update date means you accept the new terms. You can contact support to ask about any changes before they take effect.

Frequently Asked Questions About Your Data

We collect your full name, email address, phone number, date of birth, and billing address for identity verification. This information is required to set up your account, process deposits via DANA, OVO, GoPay or QRIS, and comply with anti-money-laundering regulations. No personal data is sold or shared with external marketers.

Yes. Open your account, go to Settings and select 'Personal Information' to view your registered details, phone verification status, and email address. For a complete export of your transaction history, support records, and activity logs, contact our data team via live chat or email and request a full data subject access report.

We retain active transaction records for the life of your account plus a compliance period thereafter. Withdrawal confirmations, DANA, OVO, GoPay and QRIS receipts, and game-session data are kept for audit purposes; depends on local law regarding the exact retention window, typically between 3 and 7 years after your last activity.

You can request deletion of your account and associated personal information by contacting support. However, depends on local law regarding financial records—transaction histories and withdrawal confirmations are usually retained for compliance even after account deletion. We will delete all non-regulated personal data within thirty business days of your request.

Your DANA, OVO, GoPay and QRIS payment details are shared only with the payment processor needed to complete each transaction. We do not store your full bank credentials. We never sell or share your payment data with third-party marketers, advertisers, or data brokers for any reason.

We use cookies to maintain your login session, remember your language preference, and detect fraudulent access attempts. Essential cookies cannot be disabled without losing account access. Optional cookies tracking your behaviour within bitsler can be turned off in your browser settings without affecting deposits or gameplay.

Your account is deactivated immediately, and we stop collecting new data. Depends on local law regarding retention—compliance data such as transaction records are kept for the mandated period (usually 3 to 7 years). Non-regulated personal data is deleted within thirty days unless a dispute or withdrawal is pending.

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